Frequently Asked Questions

Let's get them answered!

When is my credit card charged for a hotel stay? 

Our company does not charge your card, we pass along your booking information using high-level encryption technology.Typically, hotels do not charge your card in advance, but use the card a method of guarantee. If you do not cancel before the noted cancel deadline, and you 'no show'. the hotel is entitled to charge your first night's room and tax as penalty. NOTE: some low full-prepay rates do require prepayment - these are clearly noted on our booking pages.

Where is my team staying? 

For some championships, we may not know the hotel location for every team. For sports like Basketball we will publish team official headquarter locations and those will be noted on the website. 

How do we know the hotel will be good quality? 

We screen every hotel with periodic in-person visits and continual monitoring of online travel reviews. Hotels don't pay to be on our site, and we only sell hotels where we'd want to stay ourselves.